If you are experiencing an Apex Fusion communication error, then likely we need to make some slight adjustments in your network settings to make them compatible with Apex Fusion:


  1. Check to make sure DHCP is enabled on your controller and restart the controller
    1. On your Apex Display screen: System> Netsetup> DHCP> On
    2. On your browser: Configuration> Network Setup> DHCP> enabled> Update Network Settings (with the reboot system after update checked)
  2. If DHCP was on, then it possible your gateway is entered incorrectly.  Your default gateway in your Apex network setup must match the IP address of your router. In your network setup if the default gateway says 192.168.1.1, then you should be able to enter http://192.168.1.1 and receive the login prompt on your router. If you do not, then you need to change the Apex's settings to reflect your router's IP address, update setting and restart your Apex after doing so.
    1. Disable DHCP using the directions from 1.1 and 1.2
    2. On your Apex Display screen: System> Netsetup> Gateway
    3. On your browser: Configuration> Network Setup> 
  3. If your default gateway is correct, then we may need to change your DNS servers in your network configuration. Change your Primary DNS server to 8.8.8.8 and your Secondary DNS server to 4.2.2.1, update settings, and restart your Apex after doing so.
    1. Disable DHCP using the directions from 1.1 and 1.2
    2. On your Apex Display screen: System> Netsetup> DNS Server/ Alt DNS Server
    3. On your browser: Configuration> Network Setup> 
  4. Finally, make sure your running the latest FW, which can be found  here